Refund Policy

Last updated: December 2024

30-Day Money-Back Guarantee

We stand behind our service with a 30-day money-back guarantee. If you're not completely satisfied with Menyro within the first 30 days of your paid subscription, we'll provide a full refund, no questions asked.

Eligibility for Refunds

You are eligible for a full refund if:

  • You request a refund within 30 days of your initial payment
  • You have not violated our Terms of Service
  • Your account is in good standing
  • You contact us through official support channels

What's Not Covered

The following are not eligible for refunds:

  • Requests made after 30 days from the initial payment
  • Accounts that have been suspended for Terms of Service violations
  • Third-party services or add-ons not directly provided by Menyro
  • Partial month refunds (except for the initial 30-day period)
  • Refunds for free trial periods (no payment required)

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@menyro.com
  2. Include your account email and reason for the refund request
  3. Provide your order/subscription ID if available
  4. Allow up to 5 business days for processing

Refund Processing

Once your refund is approved:

  • We will process the refund within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when the refund is processed
  • Bank processing times may vary (typically 3-10 business days)
  • Your account access will be terminated upon refund processing

Subscription Cancellations

You can cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. No refunds are provided for partial billing periods, except within the initial 30-day guarantee period.

Downgrades

If you downgrade your plan, the change will take effect at the end of your current billing period. No partial refunds are provided for downgrades, but you'll continue to have access to your current plan features until the billing period ends.

Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving any issues directly and can often provide a faster resolution than the chargeback process.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: support@menyro.com
Subject: Refund Request
Response time: Within 24 hours